{"id":29313,"date":"2022-09-07T15:04:27","date_gmt":"2022-09-07T13:04:27","guid":{"rendered":"https:\/\/keyneo.com\/conditions-generales-de-vente\/"},"modified":"2024-03-25T16:28:48","modified_gmt":"2024-03-25T15:28:48","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/keyneo.ovh\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions of sale"},"content":{"rendered":"\t\t
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Terms and conditions of sale<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Last Update : 06\/12\/2023<\/p>\n

These General Terms and Conditions of Sale (“the Conditions”) govern any offer made by KEYNEO or any order or contract between KEYNEO and the concerned client (“the Client”) relating to the supply by KEYNEO of Saas licenses (including hosting) for KeyBUILD New Retail platform solutions and associated services (configuration, integration, specific developments, training, third-party application maintenance, etc.) (“the Service(s)”). A contract in force between the parties, or an offer, estimate, or purchase order accepted by the Client from KEYNEO, will hereinafter be referred to as “the Contract”. When the Conditions form part of the Contract, they exclude all stipulations or conditions of any kind that have not been agreed in writing between KEYNEO and the Client. In the event that the Contract contains provisions that are incompatible or contradictory with the Conditions, these provisions shall prevail over the Conditions. In the absence of a contract, the conditions will prevail.<\/span><\/p>\n

PREAMBLE <\/strong><\/span><\/p>\n

KEYNEO publishes, markets, integrates, and maintains the omnichannel KeyBUILD platform dedicated to next-generation retail for brands and retailers. This platform consists of packaged solutions: KeyPOS (checkout), KeyOMS (Order Management System), KeySTOCKS (store stock management), KeyVENDOR (connected seller application), KeyMEET (appointment scheduling), and modules (administration, product catalog, stocks, orders, transactions, customers, loyalty, and commercial operations). The platform is modular, customizable, and accessible in SAAS mode.<\/span><\/p>\n

1-<\/strong><\/span> PRICES<\/strong><\/span><\/span> <\/p>\n

The prices indicated in the Contract or purchase order are established based on all related conditions. In particular, and without limiting the generality of the foregoing, it is understood that:<\/span><\/p>\n

– the server license price will depend on the size or volume of interactions <\/span><\/p>\n

–<\/span> the store license price will depend on the number of organizations or users or may be a commission-based usage<\/span><\/p>\n

– the license price includes access to the solution or module, its hosting, and its maintenance in operational conditions. It does not include TMA.<\/span><\/p>\n

the prices of licenses and associated services apply to the subscribed solution or modules. Any evolution or new solution or module desired will result in a new quote based on the conditions and pricing in effect at the time of subscription.<\/span><\/p>\n

the prices of services, licenses, maintenance, and TMA will automatically be indexed each year based on the Syntec index or equivalent<\/span><\/p>\n

–<\/span> all taxes, duties, and fiscal levies on or outside French territory and related to the Contract, whether applicable at the time of Contract signing or subsequently introduced, will be borne and paid by the Client in addition to the Contract price,<\/span><\/p>\n

–<\/span> travel expenses are invoiced in addition to the Contract price.<\/span><\/p>\n

2- PAYMENT TERMS<\/strong><\/span><\/p>\n

Unless otherwise specified in the Contract, the currency for accounting, billing, and payment under the Contract will be the euro.<\/span><\/p>\n

The total price of the Contract will be invoiced to the Client as follows, unless otherwise provided for in the contract, estimate, or order:<\/span><\/p>\n

For services related to project setup (configuration, integration, testing and acceptance, project management, deployment, training):<\/span><\/p>\n

–<\/span> Thirty percent (30%) of the total setup price, as an advance payment, as a condition for the Contract to enter into force; <\/span> <\/p>\n

–<\/span> the balance according to the payment schedule specified in the Contract or in KEYNEO’s commercial proposal or estimate.<\/span><\/p>\n

For SAAS license services:<\/span><\/p>\n